I've got a favorite pair of old shoes that have been looking pretty worn for a long time. Sure, I shine them up every once in a while, but lately that hasn't made as much of an impact as I'd like. The shoes just didn't seem to 'take' the polish the way they used to. The polish really needed to be stripped away so I could re-apply the polish to the bare leather. I once watched a guy strip the polish off some leather shoes with turpentine, but I don't keep that stuff around the house. Luckily for me, I ran across an article that claimed that leather shoes can be stripped with rubbing alcohol. I do have some of that. Given that my shoes are at least 4 years old and nearly falling apart, I thought I'd give it a try.

I started by removing the old laces and using a horsehair brush to loosen any dust and debris from the shoes. Next, I dampened the corner of an old terry-cloth towel with rubbing alchol and went to work, gently cleaning the shoes from heel to toe. I was a little surpised how much the color changed once the old wax was wiped away. It turns out that the shoes were quite a bit lighter than the dark old brown they'd become with age.

Once I got the wax off, I let the shoes dry for a little while before going back to work . I used a clean cotton diaper to cover both shoes with a generous coat of Kiwi's brown shoe polish before setting them aside to dry again.

After returning home from a family vacation late this afternoon, I was anxious to make it to my local gym for a quick workout. I checked the gym's website for business hours, noticed that they closed early on Saturdays, and dashed out the door to make it there in time to workout. I arrived 23 minutes before closing time, only to find the door locked. The lights were on and there were people inside exercising, but the front door was locked. Worse, the lone employee on the other side of the door ignored me when I knocked. It wasn't until another member arrived and we both knocked for several minutes that the employee finally walked over and unlocked the door. I'll spare you all his excuses and leave you with just one thought. A locked door tells customers one thing loud and clear:  "Go away - we don't want you here."

It's shocking how fast a month or two can pass. I started this blog with every intention of recording daily things I've thought about or learned about, but I got distracted by my daily workload and the demands of my small business.

Important demands, of course. I hired an important new employee (welcome, Wendy!), refined a bunch of business processes, and hired a couple of experts to help improve parts of my business that need improving.

It seems like that all happened within a couple of weeks' time, but dates on this website remind me that it took much longer. I suppose blogging is much like exercising, though. We start with big plans and lots of enthusiasm. But life happens, and a day's break may turn into a week or even a month. The important thing, I think, is to get back to it. To avoid spending a lot of time worrying about the past and to focus on the present.

Today, I updated my blog. I'm back at it, and it feels good.

Unless you run a cash-only business or started less than 10 minutes ago, chances are that you’ve experienced a past due customer. Here are ten big tips to keep your sanity and make sure you get paid:

Include payment terms in your proposal.

The collections process begins with your proposal. That's your opportunity to set clear payment expectations with your client. Include a short "Terms" section near the bottom of every proposal that explains when and how you expect to be paid.

Ask to be paid in advance.

Unless you're running a bank, there's no reason you shouldn't be paid in advance - especially if you must cover hard costs to fulfill an order. Don't be afraid to ask for all or part of your payment in advance. Most buyers are happy to oblige.

Set your terms to meet your needs.

There's no law that says you must extend Net 30 terms to your customers. If you need to be paid within 5, 10, or 20 days to be comfortable, then by all means, set your terms accordingly. It may sound harsh, but customers that can't meet your payment schedule simply aren't a good fit for your company. After all, you won't be doing anyone any good if you don't have the money to keep your business afloat.

Send invoices immediately.

Sending your invoice immediately shows that you're serious about being paid on time. It also ensures that your customer remembers the product or work being invoiced.

Contact your customer immediately after a missed due date.

Don't wait until an invoice is 30 days past due before beginning a collections process. Instead, contact your customer right away when an expected payment is missed. A phone call is most effective. Be friendly, but firm.

Sample script:

"Hi, I'm calling because we didn't receive an expected payment by the due date and I wanted to make sure everything is ok. Can you let me know where we stand on invoice XXX, please?"

Document each collection attempt.

It's critical that you keep a record of each contact you make while attempting to collect a debt. Record the date, time, and the name of the person you contacted, even if you didn't get an answer. Keep copies of any emails or letters you send, and make note of any information your customer may give you. Excellent record keeping helps you keep your facts straight, and it will definitely help you if you ever have to pursue payment in court.

Follow a documented series of escalation points.

Know in advance what you'll do if an invoice becomes past due by a certain number of days. For example, you may want to call  your customer at 1, 15, and 30 days past due, then send a series of letters at 45, 60, and 75 days. Whatever the case, decide in advance what you'll do each time a new threshold is reached, then follow the plan religiously.

Email a confirmation of each verbal promise for payment.

When a past due customer makes a promise to pay, an emailed recap of the conversation helps formalize the commitment.

Sample script:

"Hi. Thank you for taking my call today. I just wanted to send this quick email to confirm that you'll be sending $_______ on _______ to pay for invoice _______. I appreciate your commitment and thank you in advance for your prompt payment."

Build and refine your tool chest.

As you begin using your collections process, you'll learn what works in your specific business and what doesn't. Don't worry about making it perfect (it will never be perfect). Just document a simple process and see it through. As you discover tactics that work or don't work, make adjustments to the process and try it again. Soon, you'll have a process that's excellent, and that will be enough.

Know when to let it go.

At some point, chasing a delinquent payment becomes counter-productive. Don't let a delinquency rule your emotions or your calendar. Simply decide in advance what you'll do if an invoice becomes delinquent, then follow your process. For example, you may decide that all invoices under $1000 will be turned over to a collections agency and all invoices over $1000 will be turned over to your attorney at 90 days past due. Once your pre-defined threshold has been reached, simply turn it over and let it go. You'll be happier and will probably live longer. Odds are that you can make more money pursuing new opportunities anyway.

I was inspired by a blog post I ran across over at LifeClever recently, which describes how to dress like Apple pitchman Justin Long. I love the idea of sharing important wardrobe hints and tips, but as a business owner, I'm afraid I can't get away with the casual style popularized by Apple television ads. For some balance, I thought we'd take look at another popular TV icon: business leader Michael Scott of NBC's hit documentary The Office.

When you're the boss, as Michael Scott himself might say, it's important that you appear more important than your team. Here's how to capture the look.

Clearly, Michael Scott is all business. His look can easily be summarized as:

• Smart, but approachable.
• All business, but not preppy.
• A simple color palette of charcoals, subtle blues, and slates.
• Minimal, with just the right amount of executive bling.

If you truly want to look like the World's Greatest Boss, here's how and where to buy the look.

Start with the basics. The Charcoal Power Suit is the foundation for the boss's closet arsenal.

Docker's 2-button Suit Jacket and Coordinated Dress Pants at Sears
$250 (both)

Add a nice shirt and a conservative tie. Splurge on the tie and get one that doesn't come in the same package as the shirt.

Docker's 100% Cotton Dress Shirt at Sears
$38

Arrow Diamond Tie at Kohl's
$30

When you're leading people, accessories are important. A good belt and a classic watch tell people that you've "arrived."

Stafford Double Stitch Belt at JC Penney
$20

Timex Perpetual Calendar Watch at Kohl's
$75

To finish your boss makeover, there are a few more things to do:

• Stand with your arms crossed and, whenever possible, from a higher vantage point than your team. This shows authority.
• Unless you're a girl, avoid jewlery. Except watches.
• Keep the hair on your head neatly groomed. Avoid facial hair.
• Have the nicest office. Better yet, have the only office.
• Smirk.